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Pega Chatbot

Automate seamless customer experiences with virtual agents

Drive faster, smarter service across all your digital channels with chatbots, email bots, and IVR bots

Leveraging the power of AI and automation to deploy virtual agents enables you to seamlessly offer highly personalized customer experiences across channels and touchpoints.


Streamline business processes and save time by leveraging AI to make decisions.

Email bots

Email bots

Eliminate manual work by delivering instant, personalized responses.

IVR bots

IVR bots

Empower customers to initiate and resolve their own service cases.

Deploy virtual agents

Deploy virtual agents and get work done

Go beyond the standard chatbot and deliver intelligent, consistent self-service 24/7. By extending your virtual agent experience over any channel, your enterprise can instantly adapt to change and meet the evolving needs of your customers.

Virtual agents have the power to supercharge self-service journeys with automated workflows that power fast, effortless resolutions and save time for everyone. 

Empower customers to achieve quick outcomes over their channel of choice:
  • Web and mobile chat
  • Messaging
  • Email
  • Interactive Voice Response (IVR)

How we do it

Self-solve anything, anytime, over any channel

Empower your customers with highly intelligent chatbots

Chatbots offer knowledge articles, help customers advance their own service cases, and can even leverage AI to make decisions – streamlining business processes and saving everyone time.

  • Enable customers to self-educate and self-serve, quickly and seamlessly 
  • Provide highy personalized experiences by connecting to live customer data
  • Offer connection paths to live service with a human touch
Pega Chatbots
Pega Email Bot

Deliver instant, personalized responses with email bots

Eliminate manual work with email bots that remove pre-canned auto-responses and reply to customers with personalized messages generated by AI

  • Leverage AI and automation to understand customer intent
  • Automate work through self-service email bots
  • Route to the right agent for optimal experiences

Inject intelligence into your IVR

Transform your IVR system into a powerful self-service machine that empowers your customers to initiate and resolve their own service cases independently

  • Offload work from your contact center
  • Deliver personalized, empathetic service
  • Assist customers wherever they are in their journey


Aflac logo
77% of service requests submitted to Aflac were solved by Pega's chatbots, resulting in approximately $4 million in savings
All powered by the Pega Platform
All powered by the Pega Platform

Want faster, smarter service tomorrow? It’s all here with our enterprise AI decisioning and workflow automation platform.

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