- 1-to-1 Customer Engagement (EMEA)
- Customer Service (EMEA)
- Delivery (Americas)
- Life Sciences (Americas, EMEA)
- Manufacturing (Americas, EMEA)
- Transportation (EMEA)
- Solution Development
- Selling & Advisory
Outcomes are everything. Watch success stories and customer testimonials.
Digitization of Back-office: Automated Client Onboarding & KYC Reviews in Less Than Six Months
Erste Group Bank AG implemented automated processes on Pega and integrated more than 10 back-end systems together, resulting in customer interaction effectiveness improvements and cost reductions. They delivered the first market launch inside a record-breaking, six-month period – using Pega’s Client Lifecycle Management & KYC framework, Capgemini’s delivery-leading practices, and a truly unified team approach.
Bradesco Seguros: Boosting Product Distribution Across Its Channels with Pega
Bradesco Seguros successfully deployed the Pega Platform™ with support from Capgemini, as a framework to deliver products connecting multiple back-end systems. Pega has also been used to manage the network of health service providers, and most recently, in the organization's bancassurance business, distributing pension funds products at its branches.
PegaWorld iNspire 2022: Achieve Empathetic Digitization at Scale with Erste Group Banking Services
Learn how Erste Group Banking Services is digitizing banking operations, removing or automating non-value add tasks, and increasing compliance with regulations and risk management expectations – all to the benefit of the organization’s clients, who enjoy better experiences and more reliable banking operations.
PegaWorld iNspire 2022: How ANAH, Pega, and Capgemini Put France on Track to Achieve Environmental Housing
ANAH, Pega, and Capgemini worked together to show how the project could go from an emerging plan to a massive industrial activity.
See our solutions in action and how they can transform your organization. Watch related webinars and demos here.
Pega Discover: Intelligent Automation Improves Customer Experience and Delivers Operational Excellence
Capgemini client Achmea is the largest insurance company in the Netherlands. It operates several brands that each deliver insurance solutions to customers. Each brand has a unique proposition, process, and system, resulting in multiple siloed organizations. Discover how Achmea’s digital-transformation journey successfully implemented the one Pega platform to bring excellent customer experiences with operational excellence across different brands.
Pega Discover Customer Service Online Summit: Dynamic Digital Customer Engagement
Capgemini’s client – a multinational technology conglomerate – is the front-runner in industry-leading technology. Today, transformational changes and iBPM are critical enablers to leading the charge for enterprise digitization. The client endeavored to transform and digitize existing business processes using a development-operations model and Pega’s iBPM. Discover how they achieved a seamless customer experience that unified its underlying applications.
One-to-one Customer Engagement Online Summit: Built for Change: Adapting Quickly to a Rapidly-Changing World
Customer service has never been so important, yet today's reality means that call centers are understaffed, wait times are long, and churn is up. Capgemini partly addressed these hurdles with a leading media client by providing it with the ability to switch over to pre-built offers on the fly. The success of this approach has given the client new ways to use Pega Customer Decision Hub™ to implement next-best-action programs and drive success in the near future!
Solutions we've built
Explore Capgemini's Pega-verified Marketplace solutions – designed to help organizations like yours jump forward and solve challenges.
Capgemini Sales and Operations Planner
Capgemini Sales and Operations Planner simplifies collaboration across your organization.
Capgemini Cognitive Document Processing
Capgemini Cognitive Document Processing automates the processing of structured and unstructured documents.
Capgemini SmartProcure streamlines the procurement process and saves time and money.
Capgemini Network Deployment Accelerator
Accelerates early adoption of network deployment enabling customers to launch new revenue streams.
Capgemini Lending Transformation Solution (LTS)
LTS delivers a truly transformational advantage to banks seeking to delight customers and improve efficiencies.