Solution Overview | 01:08

Pega Agent Experience™

Are you seeing AI agents everywhere but unsure how to deploy these agents confidently yourself? With Pega, every agent is powered by a unique AgentX API. This means you can turn your workflows into agentic experiences, instantly, and empower your customers with self-service access to the help they need. Anytime, anywhere.

- Hey, Matt. I'm seeing AI agents everywhere, and I know that this represents a massive opportunity to unlock new levels of customer experience and employee productivity. But how do you deploy agents confidently? How can you ensure that AI agents follow your processes, adhere to your standards, and plug into your existing systems?

- Rebecca, the magic happens when agents meet workflows. Now in Pega, you can turn your workflows into agentic experiences instantly to empower customers with self-service access to the help they need anytime, anywhere. In Pega, every agent is powered by a unique AgentX API, which lets you plug agents into any channel and confidently orchestrate third-party agents, ensuring our new agent friends are governed, track and follow your processes, not make up their own.

- Experience the next generation of your workflows through self-service chat in Pega GenAI Blueprint by visiting pega.com/blueprint today.

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Ready to build a Blueprint?

Choose the reinvention engine for your needs.

For workflows & app design

Reimagine your processes and turn any workflow into a build-ready application with confidence.

Pega Blueprint™

For marketing & CX strategy design

Visualize customer journeys and engagement strategies across all touchpoints and activate them.

Pega Customer Engagement Blueprint™

We'd prefer it if you saw us at our best.

Pega Agent Experience™

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