Solution Overview | 01:08

Pega Agent Experience™

Are you seeing AI agents everywhere but unsure how to deploy these agents confidently yourself? With Pega, every agent is powered by a unique AgentX API. This means you can turn your workflows into agentic experiences, instantly, and empower your customers with self-service access to the help they need. Anytime, anywhere.

- Hey, Matt. I'm seeing AI agents everywhere, and I know that this represents a massive opportunity to unlock new levels of customer experience and employee productivity. But how do you deploy agents confidently? How can you ensure that AI agents follow your processes, adhere to your standards, and plug into your existing systems?

- Rebecca, the magic happens when agents meet workflows. Now in Pega, you can turn your workflows into agentic experiences instantly to empower customers with self-service access to the help they need anytime, anywhere. In Pega, every agent is powered by a unique AgentX API, which lets you plug agents into any channel and confidently orchestrate third-party agents, ensuring our new agent friends are governed, track and follow your processes, not make up their own.

- Experience the next generation of your workflows through self-service chat in Pega GenAI Blueprint by visiting pega.com/blueprint today.

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Ready to build a Blueprint?

Choose the right experience

For workflows and app design

Reimagine your processes and turn any workflow into a build-ready application designed for AI and built with confidence.

BEST FOR

App developers

IT architects

Business analysts

Operations teams

Pega Blueprint™

For marketing and customer engagement strategies

Visualize your customer engagement strategy before you build it with ready-to-activate, AI-driven customer journey designs.

BEST FOR

Marketing strategists

CX leaders

Growth managers

Analytics leads

Pega Customer Engagement Blueprint

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Pega Agent Experience™

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