Healthcare payers have traditionally struggled to create person-centric views of their members–views that incorporate data from customer service, care management, and other internal systems.
But in today’s world, this isn’t enough. It’s crucial to understand what healthcare consumers need and respond to them proactively, in a way they find acceptable. So, how do you create positive service experiences that not only make your members and providers feel appreciated and valued, but also lower your operating costs? How do you increase both efficiency and member retention? Learn how to take a proactive, personalized approach to customer service.
PegaWorld iNspire | May 4, 2021
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