Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Why AI and Automation make Pega the CRM Leader

Customer Service leaders need an engagement solution that drives revenue, reduces costs, boosts customer satisfaction and loyalty, and drives fast resolutions. Pega Customer Service’s AI-powered decisioning and workflow automation can help you achieve all of this and more.

Watch our webinar to learn why Pega was named a leader in The Forrester Wave™: Core CRM Solutions, Q3 2022.

Don’t miss this chance to learn about Pega’s AI-powered decisioning that:

  • Guides agents during conversations
  • Recommends next-best-actions
  • Turns service inquiries into cross-sell and up-sell opportunities


Topic: AI and Decisioning Topic: Customer Service Topic: Digital Transformation Topic: Workflow Automation

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...