Transforming the Customer Journey With Pega

This live demo from PegaWORLD 2014 shows how Pega software delivers a seamless customer journey. Kerim Akgonul, Senior Vice President of Products at Pegasystems, dreams of owning a motorcycle. His insurance company works with him across mobile, social and contact center channels, applying realtime analytics to anticipate Kerim's needs and business process management to fulfill their promises.