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Tell Government Once: Reducing complexity to deliver citizen-centric services

Presenter: The Hon. Victor Dominello, Minister for Customer Service

Watch this session to learn how to:

  • Allow citizens to access critical information and services anywhere, anytime
  • Cut red-tape to facilitate better citizen engagement, delivering positive outcomes and outstanding user experiences
  • Embrace intelligent automation to drive efficiency and streamline processes while maintaining sufficient governance
  • Address a range of upcoming digital initiatives driven by the NSW Department of Customer Service


Topic: Digital Transformation

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