Tell Government Once: Reducing complexity to deliver citizen-centric services

Presenter: The Hon. Victor Dominello, Minister for Customer Service

Watch this session to learn how to:

• Allow citizens to access critical information and services anywhere, anytime
• Cut red-tape to facilitate better citizen engagement, delivering positive outcomes and outstanding user experiences
• Embrace intelligent automation to drive efficiency and streamline processes while maintaining sufficient governance
• Address a range of upcoming digital initiatives driven by the NSW Department of Customer Service