Reuse in Action: Delivering 28 Member-Centric Solutions from One Platform

"Automation, digitalization, and self-service. We stress shorter case resolution time because that's very important for our members to have their benefits paid out."

    - Joakim Kruse, CIO, The Swedish Federation of Unemployment Insurance Funds

Joakim Kruse, CIO for The Swedish Federation of Unemployment Insurance Funds, shares the digital, mobile, and customer service transformation his organization undertook to better serve citizens. Watch a clip of his presentation at Pegaworld 2016 to hear best practices and lessons learned.

Click here to watch the full Reuse in Action panel


Related Resources

PegaWorld 2019

Registration is now open

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.