Reuse in Action: Delivering 28 Member-Centric Solutions from One Platform

"Automation, digitalization, and self-service. We stress shorter case resolution time because that's very important for our members to have their benefits paid out."

^{- Joakim Kruse, CIO, The Swedish Federation of Unemployment Insurance Funds}

Joakim Kruse, CIO for The Swedish Federation of Unemployment Insurance Funds, shares the digital, mobile, and customer service transformation his organization undertook to better serve citizens. Watch a clip of his presentation at Pegaworld 2016 to hear best practices and lessons learned.