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PegaWorld iNspire 2024: The Power of First Impressions and Great Customer Service: Evernorth’s Journey with Pega (Presentation)

Presentation

PegaWorld iNspire 2024: The Power of First Impressions and Great Customer Service: Evernorth’s Journey with Pega (Presentation)

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Cigna's Evernorth division works with plans, providers, and patients to find solutions to health care’s greatest and most complex challenges. Get the behind-the-scenes story of how they leveraged Pega for onboarding, enrollment, and service. Learn how their Pega-powered Polaris platform provides agility and scale – improving speed to delivery by 75%, readily handles their growth in users and workload, and is foundational to accommodate significant new client installs.


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Industry: Healthcare Product Area: Intelligent Automation Topic: Customer Onboarding Topic: PegaWorld Topic: Workflow Automation

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