PegaWorld iNspire 2024: The Power of First Impressions and Great Customer Service: Evernorth’s Journey with Pega (Presentation)

Cigna's Evernorth division works with plans, providers, and patients to find solutions to health care’s greatest and most complex challenges. Get the behind-the-scenes story of how they leveraged Pega for onboarding, enrollment, and service. Learn how their Pega-powered Polaris platform provides agility and scale – improving speed to delivery by 75%, readily handles their growth in users and workload, and is foundational to accommodate significant new client installs.