PegaWorld Breakout Session | PDF | 12 Pages
PegaWorld iNspire 2024: Lloyds Banking Group: Transforming & Improving Customer & Colleague Experience with Pega Customer Service (Presentation)
In this session we will explore Lloyds Banking Group's quest to modernize and simplify their technology estate, across Consumer Lending, Consumer Relationships, Insurance, Pensions, and Investments creating efficient and straightforward banking solutions, enabling customers to easily manage their interactions with LBG through their channel of choice and empowering their colleagues to provide excellent customer service.
Related Resource
Ready to build a Blueprint?
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready application with confidence.
BEST FOR
- App developers
- IT architects
- Business analysts
- Operations teams
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all touchpoints – and activate them.
BEST FOR
- Marketing strategists
- CX leaders
- Martech leaders
- Data and analytics leaders