PegaWorld iNspire 2024: Lloyds Banking Group: Transforming & Improving Customer & Colleague Experience with Pega Customer Service (Presentation)

In this session we will explore Lloyds Banking Group's quest to modernize and simplify their technology estate, across Consumer Lending, Consumer Relationships, Insurance, Pensions, and Investments creating efficient and straightforward banking solutions, enabling customers to easily manage their interactions with LBG through their channel of choice and empowering their colleagues to provide excellent customer service.