Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


PegaWorld iNspire 2023: How AGL Energy uses Pega Customer Decision Hub to Transform Customer Relationships

Delivering true one-to-one customer experiences to drive commercial success is the holy grail for any customer-focused organization.

Find out how AGL Energy Ltd. has reshaped its people, processes, and mindset to fully leverage the power of Pega Customer Decision Hub™ across 10+ connected inbound and outbound decisioning channels – effectively strengthening customer relationships as well as achieving commercial goals. With improved speed to market by more than 200%, in market opportunities scaling by more than 500%, and a five-fold improvement in marketing engagement, AGL is now redefining what good looks like.


Industry: Utilities Industry: Utilities Product Area: Customer Decision Hub Solution Area: Customer Engagement Topic: Customer Engagement Topic: PegaWorld Topic: Personalized Customer Experiences

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...