Citi executed a multi-year, multi-release program of initiatives to revamp and modernize the Forbearance systems into a lean and adaptive model. The program accomplished this by leveraging the Pega Platform to reduce risk, increase controls around enrollment, set-up, and life-cycle management, as well as improve risk reporting and analytics. Citi launched the first release of FDM (Forbearance and Deferral Manager) in 6 months (September 2021). Continuous releases will continue through 2023.
Recommended research & insights
See what’s new, what’s next, and what’s trending right now.
Uniquely powerful software isn’t the only thing that sets us apart.