Skip to main content
Try Pega

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Presentation | PDF | 16 Pages

PegaWorld iNspire 2022: Transform the Consumer Experience – at Enterprise Scale (Presentation)

HMHS and Highmark embarked on a journey to deliver enterprise-wide healthcare consumer engagement at scale. The organizations understood that coordinated, channel-agnostic member health journeys can improve health outcomes and the member experience, while also reducing costs. HMHS built out a series of journeys in Pega Customer Decision Hub™ to support member health engagement including journeys focused on closing gaps in care. In this session, you’ll see how HMHS and Highmark gave members access to the best next best actions possible as they traveled through their health journeys on multiple engagement channels.
PegaWorld iNspire 2022: Transform the Consumer Experience – at Enterprise Scale (Presentation)

Related Resource

Product

App design, revolutionized

Optimize workflow design, fast, with the power of Pega GenAI Blueprint™. Set your vision and see your workflow generated on the spot.
Share this page Share via X Share via LinkedIn Copying...
Copied!