Video
PegaWorld iNspire 2022: How Blue Shield of California is Reimagining California’s Healthcare Experience with Pega
Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.
Industry: Healthcare
Product Area: Customer Decision Hub
Product Area: Customer Service
Topic: Customer Service
Topic: PegaWorld
Topic: Personalized Customer Experiences
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