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Presentation

PegaWorld iNspire 2020: How UPC Switzerland is Changing Customer Engagement With Pega (Presentation)

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The telecoms industry is undergoing a massive period of change – a huge increase in products and options, tangled systems, and demanding customers whose expectations have been elevated by providers like Netflix, Facebook, Google, and 5G.

In the face of these challenges, UPC Switzerland – part of the Liberty Global group – chose to embark on a radical digital transformation. Learn how Pega is helping UPC Switzerland create seamless customer experiences across all channels, while keeping costs down and productivity up.


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Industry: Communications Service Providers Product Area: Customer Service Topic: Digital Transformation Topic: Customer Service Topic: PegaWorld

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