Presentation | PDF | 19 Pages
PegaWorld 2026: Swivel Chair to Single Pane: How Blue Shield of California is reimagining Customer Service with Pega (Presentation)
Learn how Blue Shield of California is transforming the agent experience by consolidating fragmented systems into a single Pega‑powered service desktop. We'll share the design patterns, roadmap decisions, and lessons learned while building an AI‑ready customer service foundation that improves efficiency, compliance, and agent confidence.
Related Resource
Ready to build a Blueprint?
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready application with confidence.
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all touchpoints and activate them.