Presentation | PDF | 7 Pages
PegaWorld 2026: Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy (Presentation)
Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A successful pilot scaled to 400+ users, transforming how teams access knowledge and elevate customer experience. See how AI makes every interaction smarter and faster.
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