Presentation | PDF | 23 Pages
PegaWorld 2017: Transavia Airlines - Breaking Organizational Silos for a Great Customer Experience (Presentation)
Transavia is a small European Airline, part of the Air France-KLM group. Transavia is transforming their airline’s operations, breaking away the silos between commerce and operations by connecting data from their flights, customers, and employees. This is facilitating a constant one-to-one dialogue with their customers and providing employees with contextual information for a smooth operation. The goal: creating a memorable and seamless customer journey, while simultaneously achieving operational excellence.
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