Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


PegaWORLD 2015: Case Management: The Science of Keeping Promises (Presentation)

Log In to View

Every customer order, service request or complaint is a moment of truth for your company. Can you deliver on your brand promise? Can you connect customers to the people who can get things done? In this session you will learn how you can use Case Management to keep customer promises by ensuring that complex, back-office work gets done completely and correctly—the first time, every time.


  • Jim Griffeth, Director, Product Marketing, Pegasystems
  • Don Schuerman, CTO and VP of Product Marketing, Pegasystems


Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...