PegaWORLD 2015: Case Management: The Science of Keeping Promises (Presentation)

Every customer order, service request or complaint is a moment of truth for your company. Can you deliver on your brand promise? Can you connect customers to the people who can get things done? In this session you will learn how you can use Case Management to keep customer promises by ensuring that complex, back-office work gets done completely and correctly—the first time, every time.


  • Jim Griffeth, Director, Product Marketing, Pegasystems
  • Don Schuerman, CTO and VP of Product Marketing, Pegasystems