Learn how the Pega Email Bot Kickstart provides organizations a complete intelligent automation solution in five weeks or less. Email Bot uses AI to understand and case management to action it - eliminating manual work and accelerating customer outcomes. With natural language processing (NLP) and machine learning, Pega Email Bot analyzes all incoming emails, identifies useful unstructured data like an account number, and understands the customer’s intent. For many requests such as ‘change an address’ or ‘send a new member card’, the solution resolves these tasks with no human intervention using straight-through case management processing.
Product Area: Customer Service
Topic: Robotic Process Automation
Challenge: Operational Excellence
Challenge: Intelligent Automation
PegaWorld iNspire replays
Catch up on all the innovations, brand stories, and future-proof business solutions that made our virtual event such a success.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.