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DAK Success Story: Next Best Action in Practice of Customer Consulting - Success Factors (Presentation)

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At DAK Gesundheit, an NBA process was successfully introduced in reactive telephony. This enables customer advisors to suggest complementary consulting topics for ongoing customer dialogs. In addition to technical implementation, other factors are crucial for success. In this breakout session, you will learn what these factors are and how they are dealt with.


Topic: AI and Decisioning Topic: Customer Engagement Topic: Digital Transformation

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