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Webinar

Infusing AI into Your Contact Center

Increased contact volumes, a distributed working model, and rising customer expectations are creating new challenges for customer service departments. Managing soaring demands without skyrocketing costs requires organizations to find simpler, smarter ways to engage customers and deliver resolutions.

Has your organization been struggling with any of these?:

  • Major spikes in customer inquiries
  • Ramping up a newly distributed workforce
  • Rising agent frustrations and turnover
  • Disjointed customer experiences

Watch our webinar to hear insights from Pega's independent research around the power of AI and learn how infusing AI into your contact center can help to:

  • Optimize agent productivity
  • Enhance customer experience
  • Boost customer lifetime value

Tags

Product Area: Customer Service Topic: AI and Decisioning Topic: Operational Excellence

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