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Case Study

High-tech firm transforms supply chain procurement processes

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With 20,000 trading partners, suppliers, internal and external manufacturing arms, and a legacy supply chain procurement system, this high-tech firm suffered from siloed data and tribal buying processes.

The system required specialized knowledge, exception-driven decision making, and inconsistent prioritization – resulting in delays and increased costs. This unsustainable business environment limited the company’s ability to scale up. They realized a pressing need to bring more structure to its procurement processes.


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Industry: Manufacturing Product Area: Intelligent Automation Product Area: Platform Product Area: Pega Platform Topic: Operational Excellence Challenge: Operational Excellence Challenge: Workforce Optimization Challenge: Business Agility

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