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The Future of Customer Service is Human and Digital

Join us for “The Future of Customer Service is Human and Digital at the Same Time,” featuring Glenn Wealands, Head of Client Experience, Rabobank Australia, and Guest Speaker Riccardo Pasto, Senior Analyst, Forrester.

During the webinar, our panelists will discuss the current health crisis and how it’s elevated the importance of customer service to nurture customers, retain them, increase their loyalty and trust, and grow revenue.

Watch this replay to learn how to:

  • Unite the customer (and employee) journey to deliver seamless service experiences.
  • Find novel ways to serve customers in this new paradigm with digitally enabled human interactions.
  • Use data to become more proactive anticipating customer’s moments of need.


Industry: Cross-Industry Product Area: Customer Service Solution Area: Customer Service Topic: Customer Service

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