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A Changing World Demands Care That Takes a Consumer-centric Approach

Consumerism is a key buzzword in Healthcare right now. It is heard at conferences, board meetings, management retreats – just about everywhere. When people talk about the future of Healthcare, they are talking about consumerism. This concept will likely drive significant change in the industry. Consumerism is the implicit and explicit acknowledgment that Healthcare is a service industry. This has always been true, but providers have often failed to build out systems accordingly. In this session, you’ll learn how to take the consumer-centric approach to Healthcare that our changing world demands.


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Industry: Healthcare Product Area: Customer Service Topic: Customer Service Topic: PegaWorld

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