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PegaWorld | 03:53

Alan Trefler keynote highlights from PegaWorld iNspire 2024

Watch highlights from Alan Trefler's keynote, "The AI Innovation Imperative", from PegaWorld iNspire 2024.

AI is really powering this whole new transmutation. But there's so much confusion about AI, there's so much hype, there's so much nonsense. Some people want to apply AI by just generating more code. Candidly, that's not the way to build for change, to have the structure you need. You need your AI to be broken into the three fundamental parts of AI that empower a business to go forward. The first is decisioning to be able to do a next best action, to figure out what's up, to make a statistical recommendation. But the third way is something that I think only Pega can provide and offers a whole new opportunity, a whole new way to think of transformation, because we already have Blueprint being used by customers to rethink systems that they otherwise would not have been willing or able to tackle, to make them modern, to make them cloud ready, to make them state of the art, to make them understandable. And Blueprint as an engine for transformation, both where it is today. plus where it's going, I think is going to revolutionize what our customers who have bought into this vision are able to do. Because Blueprint is an engine running on Pega.com and actually runs on Infinity. But we put it onto Pega.com so everybody could use it. You don't have to install it onto your Pega system to use it. And by the way, we've had over 30,000 blueprints created by customers and partners and prospects in the last five weeks, which is, from my point of view, just mind blowing. But Blueprint allows you to take advantage of Pega's best practices. Our understanding of the structure of work. Our understanding that work is best thought of as cases and stages and steps and personas. All of that work that sits inside the way Pega envisions work and work automation, that's all built into Blueprint using GenAI technology, by the way. We're making it so that if one of our customers has a Knowledge Buddy that they fed with their information about how they want to run their business, we will also go out to that Knowledge Buddy and pull the relevant pieces in. And then using the power of GenAI, fold these all together into a Layer Cake, as it were, that enables an application to be conceived and constructed with great inspiration and with record time. What Pega is doing with Blueprint, and with some of the add ons that we're putting on in the coming months, is letting you rise from the ashes of those legacy systems. Let you really think about revitalizing your estate, really doing broad transformation by making it so that you can become an autonomous enterprise, that you can tie together in a fabric lots of applications that have been designed thinking, re-envisioned one at a time, that can operate as individual applications, but you can understand what's going on across the whole estate, because this ultimately is how we see us working with our customers to live up to our promise that we will build for change, which ultimately is what we all need to do to prosper in this age.

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