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Advance Look: Government digital transformation and customer engagement

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There is a new era unfolding in government services. Join us at PegaWorld 2018, the world’s largest intelligent automation and customer engagement event, for ideas and real-world insight on how government agencies can modernize operations, empower employees, and provide proactive constituent- and mission-centric services. Meet keynote speakers from Google, Anthem, Aflac, and JP Morgan Chase & Co. to learn commercial best practices.

Learn from hundreds of executives in both government and private industry as they share their candid stories about overcoming legacy modernization, redundancy, and inefficient processes with digital transformation, reuse strategies, and automation. Then head to the Tech Pavilion to test-drive AI-based technology designed specifically to accelerate government development and mission outcomes. Here you can experience hands-on demonstrations with Pega Government Platform, Customer Service, and more!

Attention developers and IT leaders: Register for the Developer Day featuring tracks on UX, DevOps, Robotics, AI, and CRM! Space is limited, so register soon!

Check out some of this year’s activities, below, and find more details on our PegaWorld 2018 Agenda page.

Customer case study

How a social services organization works with current and former offenders to reduce crime: ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Their objective is to improve community safety and reduce (or eliminate) crime while maintaining absolute staff safety. Zoran Brzakovic, CIO, and Vaughan Winther, CEO, will share how ACSO deployed the Pega Platform to help case workers better serve their clients with real-time mobile data collection, analysis, and reporting. Learn how ACSO combined case workflow, CRM, and business process management for a unified end-to-end customer experience with the integrated Pega solution.

Special interest group meet ups

Government welcome and networking: Kickoff PegaWorld by networking with government agencies from across the globe that are tackling similar challenges. Learn about industry trends, get a preview of PegaWorld highlights relevant to common government needs, and learn from award winners who are leading the way in transformation initiatives.

Learn more:

  • Read our whitepaper, "Agile. Model-Driven. No Code. The three tenets of IT modernization," which describes practical guidance on approaching legacy modernization.
  • Watch this video to see how Pega Government Platform is reimagining IT modernization approaches.
  • Download "Governments Building for Change," which details the digital transformation case studies from clients such as the U.S. Census Bureau, New South Wales Transport Management Centre, Registers of Scotland, California Department of Public Health, and Swedish Federation of Unemployment Insurance Funds.
  • Register now for PegaWorld! Come network with other industry leaders and learn how to streamline the management of complex processes, improve efficiency and customer experiences, and quickly implement AI-driven technology into your enterprise system.


Industry: Government Solution Area: Customer Engagement Solution Area: Operational Excellence Topic: PegaWorld
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