UK's Fastest-Growing Provider of Non-Fault Accident Services Selects Pegasystems for End-to-End Claims Management

CAMBRIDGE, Mass., Feb. 2 — Pegasystems Inc.(Nasdaq: PEGA), the leading provider of smart business process management (BPM) software, has announced that Helphire Group plc, has selected the PegaRULES Process Commander® (PRPC) BPM platform to provide end-to-end management of its core claims-handling system.


This will enable Helphire to increase claims processing, by providing a more consistent and efficient service to customers from its front office (call center) through to its back office (legal department). Additionally, the system's centralized rules engine will allow the company to transfer knowledge across the organization, so reducing costs and the time taken to train new staff.


In providing a range of services to the insurance and motor industries — including complete motor claims- and repair-management solutions — Helphire's claims handling consists of several disparate legacy systems that have either grown organically or been integrated through company acquisition. As a result, Helphire wanted to maximize the number of claims it could process by implementing an end-to-end solution that would remove existing inefficiencies as part of a wide-ranging internal program called "Kingfisher."


PRPC will be implemented across Helphire's complete claims-handling operation to link the various systems and processes involved in case referrals, assessing claim validity and managing services and cost recovery.


Richard Edwards, managing director of IT at Helphire, said, "We chose to work with Pegasystems as it demonstrated a great understanding of our business and the transformation challenges that 'Kingfisher' represents. The flexibility of its BPM software and centralized rules engine will enable us to process claims more efficiently and manage challenging growth rates in case volume, at the same time maintaining and enhancing service levels."


For his part, David Wells, vice-president and managing director of Pegasystems EMEA, believes "This is a great illustration of how BPM can be used to transform legacy systems, increase revenues, and enable organizations to deliver greater levels of customer service."


About Helphire


Helphire Group plc, through its subsidiary companies, provides a host of services to the insurance and motor industries including the provision of legal expenses, theft policies, claims-handling facilities, and accident-management solutions, reinforcing the company's position as the UK's leading provider of services to non-fault accident victims. These subsidiaries are:



  • Angel Assistance, Helphire's legal-expenses solution, providing before- and after-the-event legal expenses insurance (LEI) and claims-handling services;
  • Total Accident Management, offering a complete motor claims- and repair-management solution to the fleet and insurance motor market;
  • Albany Group, a wholly owned subsidiary of the Group since October 2004, offering white-label legal expenses insurance (LEI) and claims-handling services to the insurance market;
  • Swift Rentacar, recently acquired by the Group, offering a specialist prestige marque for marque-credit hire service to dealerships and motor manufacturers; and
  • e-register, the jewellery-valuation, -registration, and -claims handling arm of the Group, providing a unique one-stop shop for the protection and recovery of valuable items.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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