Study Group Australia Goes Up a Class with Pegasystems

Australian contact centre selected for international Pegasystems Build for Change® platform roll out.

SYDNEY – 23, July, 2014 – Study Group International, a global provider of specialist education and  training courses for international students, today announced it will deploy Pegasystems technology to streamline the management of its global admissions system in the second half of 2014. Currently in the project development stage, the roll out of Pegasystems’ BPM cloud solution will support Study Group’s overarching objective of refocusing the business on its most important asset – the student. The cloud solution will first be deployed in Study Group’s Australian Admissions centre, before being extended to its US and UK operations.

As a business with a global footprint which operates around the clock, Study Group cannot afford to be unavailable when a student, agent or parent has a question. This increasing challenge and a drive to become a more responsive, student centric organisation can not be understated.  Study Group offers diverse range of pre-enrolment courses, and also manages the complexities involved in working with the admissions process of numerous prestigious education facilities around the world. As a result, Study Group required a more agile solution which would enable the business to respond to increased demand and changes in enrollment procedures in near real-time. 

Study Group selected Pega’s agile cloud platform to handle the myriad of variables involved with visa and course qualification eligibility, as well as the availability of placement within courses in an extremely complicated network of 50,000 students from 145 countries and 48 university campuses in dozens of countries. Pega’s solution is flexible enough to adapt to the changing laws and regulations in the education sector of the countries that the Study Group operates in. It will also provide Study Group with valuable insights for ensuring students are matched to the right course for their individual needs based on the admission requirements of their chosen education facility and qualification. It will also allow for a higher degree of personal counselling by freeing the admissions staff to focus on the required outcomes of students, rather than the admission process itself.

The Pega-developed, cloud-based BPM solution will enable all interactions with students to be efficient, effective, error free, and above all consistent across the many countries that Study Group operates in. Additionally, as the platform is cloud based, Study Group anticipates the deployment will be completed within three days.

Quotes & Commentary

Dave Reeve, Chief Information and Technology Officer at Study Group, said: “In the education industry, the student experience with any technology they use is absolutely critical. With Pegasystems, we are confident that the technology will improve the experience for our users today as well as for future students, as we look to expand the business globally. In addition, through automating traditionally manual functions our team can focus their time and energy on what’s most important – providing students with an intuitive, user friendly tool that will ease them through the complexities of enrolling in the education experience that will take them to their personal goals.”

Luke McCormack, Vice President and Managing Director, Asia Pacific Region, Pegasystems said: “International university admissions is an extremely complex industry.  Companies in the space are tasked with wading through the intricacies of visa eligibility requirements and the entry requirements of individual universities, all the while satisfying students and agents. Study Group has established itself as an industry leader, largely due to its passion for putting the goals of each student at the forefront of everything they do.  Pega BPM in the cloud will enable Study Group to manage the complex processes involved in placing international students into tertiary education in the Western world, whilst enabling Study Group staff to maintain strong relationships with agents and students.”

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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