Resolve Chooses Pegasystems to Improve Customer Service

CAMBRIDGE, Mass., Feb. 20, 2007 — Pegasystems Inc. (Nasdaq: PEGA), the leader in unified process and rules technology, today announced that Resolve, a Canadian leader in business process outsourcing (BPO), is using Pegasystems' SmartBPM® Suite to support its loan servicing operations and help drive world class service for its customers.

Based in Toronto, Canada, Resolve is a leading provider of outsourced business process services to private and public sector clients throughout North America. Resolve licensed Pega's industry leading business process management (BPM) technology to help integrate many functions of its outsourcing operations, including new account and application processing services, contact center services, receivables management, and claims management. Resolve expects this investment to help it continue to deliver superior service to its growing list of customers.

"Resolve has a continuous improvement philosophy, and selected the technology we thought best suited to meet our growth demands and the evolving requirements of our blue-chip customers," said Harvey Schafle, executive vice president, Resolve. "We're seeing increasing interest from major players in the industry for our integrated outsourcing solutions, and will rely on Pegasystems to help us deliver top service to our growing customer base. Pegasystems' Build for Change® methodology matched our needs well."

To develop the application, Pegasystems is leveraging its partnership with Satyam Computer Services Ltd. (NYSE: SAY), a leading global and information technology services company to deliver a world-class systems implementation. Satyam's experienced team, deep knowledge of BPM and expertise with Pegasystems' technology will enable them to quickly integrate the software for rapid deployment — on time and on budget — while helping to drive Resolve's profitability and maximize ROI.

Pegasystems SmartBPM Suite allows organizations to embrace rules-driven BPM by combining an agile, service oriented architecture with rich data structures and processes. The SmartBPM Suite is designed to optimize the management of constantly changing business processes while meeting the enterprise performance and scalability demands of some of the world's most sophisticated customers.

Edward Hughes, senior vice president, Global Sales, Pegasystems commented, "We were delighted to add Resolve to our roster of world-class customers. Pegasystems' innovative technology was developed in concert with our customers — incorporating their needs with the latest industry standards and technology advances. We look forward to helping Resolve leverage these innovations to quickly build both customer-facing and internal applications."

About Resolve

Resolve is a progressive business process outsourcing (BPO) firm, providing services to over 1000 blue-chip businesses and governments across North America. Resolve delivers essential business functions to its clients on an outsourced basis, enabling them to spend more time focused on building customer relationships, growing sales revenue, and improving operational efficiency. Resolve's diverse BPO solution portfolio includes Finance and Administrative solutions (F&A), Customer Relationship Management solutions (CRM), and Supply Chain Management solutions (SCM). Along with various government ministries and agencies, Resolve's clients include some of the most recognizable brand names from the financial services, retail, consumer goods and manufacturing sectors. Resolve Business Outsourcing Income Fund is listed on the Toronto Stock Exchange, symbol RBO.UN. For more information, visit

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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