Penn National Insurance Chooses Pegasystems BPM to Drive Insurance Efficiencies, Evaluate Risk and Enhance their Competitive Position

CAMBRIDGE, Mass. – July 9, 2007 Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM), today announced that Penn National Insurance has chosen Pegasystems SmartBPM® suite to enhance operational efficiency and better manage risk throughout its property and casualty insurance business.  Penn National Insurance, located in Harrisburg, Pa., is a provider of property and casualty insurance through its network of independent insurance agencies across nine states. The company ranks in the top 8 percent out of more than 1,000 property and casualty insurance companies in the United States.

Penn National Insurance will apply Pegasystems’ industry-leading, rules-driven BPM capabilities to drive higher levels of underwriting efficiency and increase straight-through processing.  Founded in 1919, Penn National Insurance selected Pegasystems over several other vendors to advance its business critical operations based on Pegasystems’ world-class technology and deep industry expertise in insurance.  Penn National Insurance is creating a new level of competitive advantage by applying SmartBPM’s powerful process management capabilities to automate the flow of work across the enterprise, to address market challenges, and to respond to the pace of change in today’s insurance industry.

“We chose to partner with Pegasystems because of their ability to help us implement and embrace a comprehensive business rules management system quickly and effectively, thereby enhancing our business practices.” said C. John Palmer, project manager, Penn National Insurance.  “We are confident that we can integrate this solution into our overall service-oriented architecture while meeting the needs of our personal lines division and our customers.”

“Pegasystems has been selected by a majority of today’s top insurance providers to perform a wide range of business-critical processes from new business to underwriting, rating, claims, customer service and marketing,” said Gary Kirkham, director, Insurance Industry Solutions, Pegasystems.  “We are delighted to work with Penn National Insurance as we know they will derive benefit quickly and cost-effectively with their implementation of our SmartBPM. We look forward to partnering with them as they drive the growth of their business and enable their underwriters to better evaluate opportunities.”

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About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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