Pegasystems Unveils Warranty Claims Case Management Solution

LAS VEGAS – July 26, 2010 – Pegasystems Inc., (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced a new Warranty Claims Case Management solution that provides product organizations with the visibility, transparency and control needed for effective warranty claims management together with operational productivity improvements that are only attainable through a business process management approach.

Pegasystems’ Warranty Claims Case Management solution enables true multi-channel, intent-driven claims automation and control that improves both customer and dealer experiences. The new solution provides organizations with significant cost reductions and cost avoidance in claims management operations and warranty management. The Warranty Claims Case Management solution also offers real-time transparency into case work, while providing end-to-end visibility into the claims process. 

Highlights / Key Facts:


Pegasystems’ Warranty Claims Case Management solution delivers the functionality to address 100% of a warrantor’s needs using the company’s patented Build for Change® technology to provide the agility required in today’s dynamic business, including:

  • The ability to implement a complete end-to-end warranty claims solution at an incremental pace while leveraging legacy investments for faster time to market
  • Full life-cycle case management and control capabilities that manage and monitor the case through resolution, tracking service level agreements (SLAs) for every claim unit or repair order
  • Fast track multi-channel claims — Start the claim on the Web and finish it in the contact center, without requiring customers to repeat information
  • Erroneous claims detection alerts with internal control and audit built in with self documenting processes to make compliance and auditing an integral part of the business process
  • The capability for business users to take an active role in the determination of warranty coverage without having to assign tasks to IT

“Applying the power of our Build for Change technology to the challenges of end-to-end warranty claims case management brings huge returns for our clients, both in productivity improvement and increased cash flow,” said Alan Trefler, Founder and CEO of Pegasystems. “This new solution demonstrates how Pegasystems’ unique combination of powerful rules processing, dynamic case management and cross-channel customer relationship management offers the ideal approach to handling the many different rules, situations and conditions that affect managing and executing a high volume of warranty claims.”

Pegasystems will be showcasing its new Warranty Claims Case Management solution at Infosys Connect 2010, taking place July 26 - 27, 2010 at the Aria Hotel in Las Vegas, Nevada in booth #206.    


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About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Lisa Pintchman Rogers
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+1 617-866-6022

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+1 617-528-5230

Ilena Ryan
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Joanna Richardson
Director, Corporate Communications
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+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
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+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620