Pegasystems to showcase its market leading BPM Suite at SIBOS 2007

CAMBRIDGE, Mass. and READING, Berks. UK., September 6, 2007Pegasystems (NASDAQ: PEGA), the leader in Business Process Management (BPM), will be demonstrating SmartBPM®, its market- leading Business Process Management Suite (BPMS), as well as highlighting a number of powerful business processes specifically designed for the wholesale banking sector in Booth G03 at this year’s SIBOS event, to be held in Boston, 1 – 5 October 2007.
Focusing on major issues impacting on today’s highly competitive financial services industry, Pegasystems will be running demonstrations to highlight how its BPM technology solutions are being used by more than 70 per cent of the world’s leading banks in such key areas as:

  • New business - providing a scalable process management engine for customer acquisition, account opening and on-boarding activities that can be leveraged across products and lines of business, to drive improved revenue generation & new product introduction.
  • Customer relationship management – creating a rich, intelligent, consistent and personalized customer experience via the communications medium of choice, from contact centre to web self-service. 
  • Servicing Backbone – delivering end-to-end fulfillment and customer service, including enterprise case management, service exceptions processing, and financial claims and adjustments. 
  • Risk, fraud and compliance management – leveraging a portfolio of SmartBPM solution frameworks, creating the transparency and control essential to meeting both greater levels of risk and fraud and regulatory pressures.  This includes AML, collections & recovery and fraud case management.

“In short,” says marketing director Jeremy Payne, “Pegasystems solutions enable banks to recruit and on-board new corporate clients in days instead of months, and retain them by providing seamless multi-channel customer service, which, for example, increases ‘first contact’ issue resolution by 40 per cent. Uniquely, such results are achieved by unifying pure-play BPM software with a sophisticated business rules engine to intelligently drive business efficiency, customer service and management control”.
Further, in incorporating industry-specific functionality and best practice, Pegasystems’ solutions are designed to eliminate the historic divides between front and back office.  “As a result, financial services organisations are able to ‘build for change’, affording both business people and IT departments the ability to improve competitiveness by implementing and using best processes across the enterprise, in a strongly collaborative way,” confirms Payne.
Pegasystems has more than 25 years' experience working with more than two-thirds of the world’s leading banks.  Today, its leading BPM Suite is complemented by more than 30 best-practice solution frameworks to help leaders in financial services drive growth and productivity.  Pegasystems’ Smart Investigate Solutions deliver best-practice, industry-specific functionality that addresses the servicing needs of today’s payment, securities and treasury operations.
SIBOS is the world’s premier financial services event, attracting some 200 exhibitors and 6,500 participants from across the financial services industry worldwide.  SIBOS 2007 provides the opportunity to see the latest technologies and discuss key issues affecting the industry. 

See the latest developments in SmartBPM at Pegasystems in Booth G03

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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