Pegasystems Sharpens Global Services Focus with New Appointment; Names Rodney P. Jackson as Vice President of Global Services

CAMBRIDGE, Mass., Mar. 27, 2003 — Pegasystems Inc. (NASDAQ: PEGA), a provider of simply smart business process management (BPM) software, today announced the appointment of Rodney P. Jackson as vice president of Global Services. Jackson will help aggressively drive Pegasystems' goals for greater customer satisfaction and growth of the company's professional and support services business.

Jackson has over 20 years of experience in solutions, services and services management. Prior to joining Pegasystems, Jackson was ePresence, Inc's senior vice president and general manager, for the Americas. At ePresence, Jackson's responsibilities included revenue and expense management, practice strategy, service delivery and customer satisfaction.

Prior to ePresence, Jackson held several senior management positions at Compaq Computer, including vice president of Compaq's Worldwide Financial Services Practice and head of Compaq's Systems Integration Solution Services Business Operations group. He has also held a variety of senior management positions in consulting and systems integration organizations.

"Pegasystems has an impressive track record, and I am eager to help drive and expand the professional and support services business globally," said Jackson. "This is an exciting time for Pegasystems, and I'm glad to be part of the company's drive to help deliver on the vision of 'simply smart BPM' — rules-based business process management designed for intelligent productivity and the extended enterprise."

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words "believe," "expect," "hope," "anticipate," "plan" and similar expressions identify forward-looking statements, which speak only as of the date the statement was made. The company does not undertake and specifically disclaims any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These statements are based on current expectations and assumptions and involve various risks and uncertainties, which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Annual Report on Form 10K for the year ended December 31, 2002 on file with the Securities and Exchange Commission. Investors are cautioned not to place undue reliance on such forward-looking statements and there are no assurances that the matters contained in such statements will be achieved.

NOTE: Pegasystems is a registered trademark of Pegasystems Inc. Other product and company names may be trademarks of their respective owners.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620