Pegasystems' PegaCRM Healthcare Selected as a 2001 MIMC Awards Finalist; PegaCRM Healthcare Recognized as One of New England's Best by the Massachusetts Interactive Media Council

CAMBRIDGE, Mass., Oct. 1, 2001 — Pegasystems (NASDAQ: PEGA) today announced its PegaCRM Healthcare Customer Relationship Management (CRM) software has been selected as a finalist in the Customer Support Applications category for the 2001 MIMC Awards. Held annually by the Massachusetts Interactive Media Council, the MIMC Awards recognize excellence in the creation of interactive media applications and products designed, produced or developed in New England. The MIMC Awards has been cited as one of the most prestigious awards competitions for New England's interactive industry, and one of the largest technology awards showcases in the country.

"New England produces some of the most impressive interactive products and applications in the industry today," said Leslie Cushing, executive director of MIMC. "We are proud of all our finalists for their excellent work. They are examples of why New England is on the cutting edge of the Internet industry."

PegaCRM Healthcare, a rules-driven, multi-channel, process automation solution, enables organizations to manage customer interactions received through Web browser-based and Computer Telephony Integration (CTI) channels. Driven by a powerful, highly scalable architecture, it gives healthcare organizations the power to utilize rules to automate the business processes associated with customer care. PegaCRM Healthcare software provides customer care while supporting HIPAA compliance strategies.

"We are honored to be recognized as a finalist in MIMC's Customer Support Applications category," said Elizabeth Hart, Director of Product Management, Healthcare, Pegasystems.

Pegasystems will be recognized with the other finalists in the category of Customer Support Applications at a gala awards ceremony attended by approximately 1,200 of the interactive media industry's top professionals. Winners will be announced at the ceremony in the Boston Copley Place Marriott on Monday, October 15th, 2001.

The 2001 MIMC Awards is sponsored by Adobe Systems, Inc., Bingham Dana LLP,, IBM, Magic Hour Communications, Nixon Peabody LLP, and PricewaterhouseCoopers LLC.

About MIMC

MIMC is a non-profit trade association created in 1996 to help support and build the interactive media industry in New England. The MIMC community consists of over 3,000 companies and individuals who provide, design, build and deliver interactive technology products and services. MIMC holds over 75 networking and educational events a year for professionals from all sides of the industry, including one of the most prestigious annual industry awards ceremonies in New England, the MIMC Awards. For more information about MIMC visit or contact the MIMC office at 617-227-2822.

Forward-Looking Statements

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About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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