Pegasystems Drives More Efficient Order Management with Tribold Integration

CAMBRIDGE, Mass. – Aug. 15, 2012 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leader in Customer Relationship Management (CRM) solutions, today announced pre-configured integration of its Order Management Solution with the Tribold Enterprise Product Management™ solution.  This tight integration with Tribold EPM™ allows Pegasystems clients to leverage Tribold’s central product and service catalog. The combination of the Pegasystems and Tribold will create a product-aware ordering process for Communications Service Providers (CSPs), and is further validation of Pega’s commitment to solve order management challenges. 

Pega Order Management delivers improved efficiency and a superior customer experience by combining the entire ordering process – offers, quoting, order capture, and fulfillment orchestration – on a single, customizable platform.  CSPs can leverage the pre-integration of purchase and fulfillment processes to Tribold to manage complex business rules regarding serviceability, eligibility, and compatibility, creating a product-aware ordering process. The integration accelerates time to market, reduces integration costs, and delivers a more agile and efficient order management process.

The Pega Order Management solution leverages a single platform and standards-based model aligned to TMForum® standards, allowing service providers to deploy once and easily reuse across other lines of business.  CSPs can take advantage of Pega’s Build for Change® technology to address the unique requirements and challenges within their enterprise, wholesale and consumer lines of business and can easily integrate existing Enterprise Product Catalog/Management solutions. 


Quotes & Commentary:

Catherine Michel, CTO and co-founder, Tribold

“Customer acquisition and retention comes from the attractiveness and relevance of your products.  Using products to drive your order-to-cash process is essential for exposing your portfolio for that very gain.  Using Tribold CPQ Services Engine, the pre-integration between Tribold EPM with Pegasystems Order Management gives CSPs that critical link between their product catalog and the solutions that deliver the product to the customer.  The resulting agility means lower cost and faster speed to order for products and services.”

Tom Erskine, Business Line Leader, Communications and Media for Pegasystems

“Gathering the right information for order accuracy plays a key role in CSPs delivering superior customer experiences at a time when new converged services and an increase in purchasing channels have prompted massive ordering complexity.  Integrating our Order Management solution to Tribold’s market leading product management capabilities helps service providers ensure that their ordering processes are accurate, and also greatly improves their time to market for new converged products and services.”


Supporting Resources:

For more information on Pega’s Order Management Solution, please visit:

To read a white paper on enable holistic customer experiences through order management, please visit:

For more information on Pega’s CSP solutions, visit:

Read more about our success with CSPs:

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620