Pegasystems and Infosys to Co-Present at International Conference on Warranty Chain Management

CAMBRIDGE, Mass. – March 14, 2011 Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, will co-present with Infosys Technologies, one of its premier partners in this market, at the International Conference on Warranty Chain Management on March 15-17 in San Diego, Calif.  The session will give attendees the opportunity to compare their own warranty management strategies with that of leading enterprise organizations who have raised the bar and are already exceeding their customers’ expectations.

Dr. Setrag Khoshafian, Vice President, Product Marketing and BPM Technology, Pegasystems, and Sudripto De, Principal, New Markets and Services, Infosys, will deliver an interactive presentation during the Management Processes & Systems track at 1:15 p.m. PDT on Thursday, March 17 that invites organizations to take a hard look at how responsive their warranty claims management process is to changing market scenarios and changing operations.  The session is titled “How Agile Is Your Warranty Claims Management Process?”

Infosys, a platinum-level partner with Pegasystems, works collaboratively with the Company to provide an ecosystem of technology, tools, and services across key industries, including the warranty management space.  Pega is also a conference sponsor.

Supporting Resources:

To attend a webinar on this topic from Pega and Infosys, visit:

To read a blog on this topic from Pega and Infosys, visit: and

For more information on Pega’s warranty management solutions, visit:

For more information on Infosys and Pega’s partnership, visit: and  

For more information on Pega’s partner program, visit: and


Quotes and Commentary

Setrag Khoshafian, Vice President, Product Marketing and BPM Technology, Pegasystems

“Warranty management poses a myriad of significant challenges to organizations today, including a lack of management control, poor visibility into siloed units, and the prevalence of manual, error-prone and inefficient processes.  In order to reduce complexity and costs, organizations need to fully integrate business processes that are adaptive and dynamic in nature.  This not only allows them to become more agile; but also enables improved customer service as well. Pega and Infosys have worked closely in this regard to build a Warranty Management solution.”

Narsimha Rao, Vice President & Practice Head, Enterprise Applications & Integration Solutions Practice, Infosys Technologies

“Recognizing the challenges of increasing claims settlement cycles and growing erroneous claims, Infosys, in collaboration with Pega, has applied its rich Warranty Management expertise in building an agile solution.  Our three-pronged strategy to improve warranty management by streamlining claims processes, analysis of information and end-to-end visibility to stakeholders will help improve customer satisfaction and realize higher return on investment.”

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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