Customer Excellence Awards at Pegaworld 2016 Recognize Innovative Businesses Transforming Customer Experiences

CAMBRIDGE, Mass. – May 26, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, today announced the recipients of the company’s annual Customer Excellence Awards, which will be presented at Pegaworld 2016 on June 5 during the four-day event in Las Vegas.

The Customer Excellence Awards recognize organizations and individuals creating impactful business transformation in two categories: the Business Impact Award and the Change Agent Award. Winners of the Business Impact Award are selected for deploying a Pega application that has demonstrated quantifiable business results in marketing, sales, service, or operations. The Change Agent Award is given to individuals demonstrating the ability to drive change within their organizations and successfully igniting a passion for change in others.

The Business Impact Award recipients are:

  • Alfa-Bank
  • Allianz
  • Bristol-Myers Squibb
  • Capita Asset Services
  • CIBC
  • Cisco
  • Her Majesty’s Revenue & Customs
  • ME
  • New Jersey Courts
  • New York Life
  • Oi & Accenture
  • Orange Business Services
  • Siemens-Betriebskrankenkasse
  • Sprint
  • Türkiye İş Bankası
  • Wuestenrot & Wuerttembergische


The Change Agent Award recipients are:

  • Chris Ansert, Manager – Information Systems, Quality Business Systems, Toyota Motor North America
  • John Ingersoll, Brand & Customer Experience Executive, CSAA Insurance Group
  • Joakim Kruse, CIO, The Swedish Federation of Unemployment Insurance Funds
  • Kimberly Tableman, Director, Core Process and Technology, Pfizer
  • Martine Lamoureux, SVP, Retail Banking Technology, Scotiabank


This year’s Pegaworld will bring together more than 3,500 Pega customers, partners, influencers, and thought leaders for the largest Pega event to date. Alan Trefler, Founder and CEO of Pegasystems, will formally kick off the event with his keynote address at 8:00 a.m. Pacific Time on Monday, June 6, followed by an agenda comprising of more than 100 keynotes and sessions led by customers, partners, and Pega thought leaders. Further details including registration information can be found on the Pegaworld event page.


Quotes & Commentary:

“It’s inspiring to see so many organizations make a real and measurable impact in advancing business transformation, especially in the face of growing complexity and rapidly changing customer demands,” said Alan Trefler, Founder and CEO of Pegasystems. “The recipients of Pega’s Customer Excellence Awards have achieved tremendous results, and Pega is honored to have played a role in accelerating their success. We congratulate all of the winners on their vision and outstanding accomplishments.”

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman
VP, Corporate Communications
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620