CompuCredit Expands Pegasystems Relationship
CAMBRIDGE, Mass., July 10 — Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced CompuCredit Corporation (Nasdaq: CCRT), a leading specialty finance company and 15th largest U.S. credit card issuer, has expanded its relationship with Pegasystems. CompuCredit has committed to use Pegasystems Business Process Management (BPM) solution for its call center network covering 1000 seats, and includes an investment in Pegasystems' next generation SmartBPM™ suite.
John DeMonica, Sr. Vice President of Operations, CompuCredit commented, "Pegasystems enables us to meet our objective of delivering exceptional service to our customers in a cost-effective way."
Robert Spencer, Managing Director, North American Sales, Pegasystems, said, "CompuCredit needed a deployment to support their customer service footprint. Pegasystems SmartBPM offers a single system, using a unified set of rules and processes, to ensure service quality and efficiency across multiple contact centers."
Traditional Customer Relationship Management (CRM) solutions can inundate service representatives with data; however, they can lack the service delivery necessary for building customer loyalty and increasing market share. Financial service organizations in particular face increasing complexity with the desire to provide more personalized service levels across diversified channels and geographies, the responsibility to adhere to changing regulations, the opportunity to expand customer offerings and the challenge of integrating acquired companies. Pegasystems' SmartBPM Suite and Customer Process Manager Framework gives organizations the tools they need to reuse common processes and policies across the organizations while specializing those that differ for each product, geography, customer or channel.
CompuCredit Corporation is a specialty finance company and marketer of branded credit cards and related financial services. CompuCredit provides these services to consumers who are underserved by traditional financial institutions. Through corporate and affinity contributions focused on the underserved and un-banked communities, CompuCredit also uses its financial resources and volunteer efforts to address the numerous challenges affecting its customers. For more information about CompuCredit, visit http://www.CompuCredit.com.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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