Cognizant Technology Solutions and Pegasystems Partner to Deliver CRM Solutions

TEANECK, N.J. and CAMBRIDGE, Mass., May 14 — Cognizant Technology Solutions (Nasdaq: CTSH), a leading provider of custom software development, integration and maintenance services and Pegasystems (Nasdaq: PEGA) today announced that Cognizant has joined the Pegasystems Alliance Program and the companies will work together to provide organizations with customer relationship management (CRM) solutions. As a member of the Pegasystems Alliance Program, Cognizant will train and certify personnel on the PegaCRM rules-driven process automation solution for customer care.

"Organizations are aggressively looking at offshore outsourcing as a way to manage costs, increase quality, and radically increase time to value for new systems," said Francisco D'Souza, Sr.VP of North American Operations at Cognizant. "Companies need cutting-edge solutions, including CRM solutions, that can be deployed quickly and cost-effectively."

"Both Pegasystems and Cognizant recognize that the ability to cost-effectively integrate and deploy IT solutions plays a pivotal role in developing a successful CRM solution," said Rick Serafino, Director of Channel Sales, Pegasystems. "This alliance is further evidence of Pegasystems' efforts to gain additional market share through strategic alliances and partnerships. This collaborative effort will not only expand alternatives for Pegasystems customers seeking assistance with their CRM implementations, it will also provide Cognizant customers with access to a world-class CRM system."

PFPC, a member of The PNC Financial Services Group, Inc., (NYSE: PNC) is one of the first customers to use the combined solution of Pegasystems' software offering and Cognizant's IT consulting. PFPC is the nation's largest mutual fund full-service transfer agent and second largest provider of mutual fund accounting services.

"The partnership between Pegasystems and Cognizant helped us to quickly bring to market the latest release of the IMPRESSPlus Customer Relationship Manager product, which combines Pegasystems's sophisticated CRM technology and Cognizant's skill at integration and application development," said Chuck Gallant, Senior Vice President of Information Technology, PFPC.

About Cognizant Technology Solutions

Cognizant Technology Solutions (Nasdaq: CTSH) is a leading provider of custom software development, integration and maintenance services that links e-business with core information systems for companies worldwide. Cognizant operates under a high quality, high value onsite/offshore model that enables better, faster and more cost-effective development and deployment of large-scale systems across a wide range of transaction intensive business needs.

Its 3,200 employees are committed to partnerships that sustain long-term, proven value in order to win in today's global marketplace. Cognizant was listed as one of the "Best Small Companies in America" by Forbes and as the top solutions provider and one of the top 200 Hot Companies by BusinessWeek. Cognizant has been assessed at SEI/CMM Level 5, the highest possible rating.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's quarterly report on Form 10-Q/A for the quarter ended March 31, 2001 on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620