Bank of the West Selects Pegasystems to Streamline Operations and Improve Customer Service

CAMBRIDGE, Mass. – October 1, 2007 – Pegasystems (NASDAQ: PEGA), the leader in Business Process Management (BPM), today announced that Bank of the West has chosen Pegasystems’ SmartBPM® Suite and Smart Adjust™ solution framework to transform its check research and adjustment operations, making those operations more efficient and providing improved customer service. Bank of the West, with headquarters in San Francisco, is a high-performance, full service regional financial services company with $58.4 billion in assets, nearly 700 banking locations and approximately 10,700 employees.

With the implementation of SmartBPM Suite and Smart Adjust, Bank of the West anticipates substantial business and operational improvements, including a reduction in annual debit write-offs and better coordination across departments resulting in improved customer service.

”Pegasystems’ SmartBPM will give us the ability to streamline several of our back office functions while giving us the flexibility to expand and thereby further reduce costs, improve customer service and allow our business partners to focus their attention on customer service,” said Eric Eisenberg, executive vice president for Transaction Processing, Bank of the West. “In addition, as we expand the use of Pegasystems, we can leverage our investment across departments and operations.”
Willy Fox, senior director of Financial Industry Solutions at Pegasystems, commented, “We’re very excited to partner with Bank of the West, whose business model is centered around making service-focused decisions -- about credit, products and other aspects of its operations -- as quickly, consistently and as close to the customer as possible. Our SmartBPM with Build For Change® technology can help customers create a servicing backbone that supports highly responsive customer relationship management across business units and service products, making it a perfect match for Bank of the West, right now and into the future.”
For more on Pegasystems SmartBPM Suite with Smart Adjust, visit

About Bank of the West
Founded in 1874, $58.4 billion-asset Bank of the West is the second-largest commercial bank based in California and is among the 25 largest in the United States. Bank of the West offers a full range of business, trust, international and personal banking services. The bank currently operates more than 700 commercial and retail banking locations in 19 Western and Midwestern states. See

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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