Client Executive, Customer Engagement
Meet Our Team:
Pegasystems is a global leader in enterprise AI decisioning and 1:1 customer engagement. Our 1:1 Client Executives drive strategic, high-value engagements with C-suite leaders helping organisations move from batch-and-blast marketing to real-time, personalised customer interactions powered by Pega's Customer Decision Hub.
Picture Yourself at Pega:
You’ll generate and lead enterprise opportunities, advising C-level executives in the AI decisioning and omnichannel personalisation space, while shaping industry conversations through thought leadership. You’ll drive Pega’s strategic client transformation initiatives, build executive networks, and lead prospecting strategy, owning the full sales cycle from pipeline creation to close.
What You'll Do at Pega:
- Lead high-value, enterprise sales cycles, advising C-suite leaders on 1:1 customer engagement and AI-powered decisioning transformation
- Champion Pega's Next-Best-Action and Customer Decision Hub capabilities, positioning Pega as the definitive alternative to rules-based and channel-siloed engagement models
- Drive AI and ecosystem thought leadership, providing market intelligence to influence Pega's product strategy and roadmap
- Demonstrate hunting ability, opening new business within strategic accounts and expanding existing footprints in the 1:1 engagement space
- Lead client change management efforts, shaping sales methodology and best practices around CDH adoption and value realisation
- Build C-level networks and inbound thought leadership focused on AI decisioning, personalisation at scale, and enterprise customer experience
- Partner with marketing on demand generation and leverage GSI and ecosystem partners for enterprise referrals and CDH co-selling opportunities
Who You Are:
You will be comfortable engaging senior executives across marketing, CX, digital, and data functions, with a strong passion for key SaaS areas such as martech, customer journey, and digital marketing. You’ll communicate effectively with both business and IT leaders in blue-chip organisations, thrive in fast-paced, high-growth environments, quickly grasp new technologies, and collaborate across all levels to drive results.
What You've Accomplished:
- 8+ years of enterprise software sales experience, ideally within AI, decisioning, martech, or customer engagement platforms
- Strong track record with complex, strategic accounts — hunting for new logos and radiating within existing ones
- Experience strategically prospecting/radiating in complex accounts
- Demonstrated ability to sell transformational, platform-level change to C-suite and senior marketing or CX leaders
- Recognised thought leadership in AI, personalisation, or real-time customer engagement (speaking, content, industry awards)
- Trusted advisor to CMOs, CDOs, and CX executives navigating the shift to real-time, omnichannel decisioning
- Experience influencing product direction through client feedback and market insight
- Leadership of major customer engagement or digital transformation initiatives
Pega Offers You:
- Market-leading Forrester and Gartner recognition in AI decisioning and real-time interaction management, backed by referenceable global clients
- A high-impact, collaborative sales environment where your CDH expertise shapes Pega's enterprise strategy
- Executive visibility and direct influence on strategic accounts and product direction
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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