We all love to fly and explore the world. From the sunny beaches of Miami to the snowy mountains of the Alpes. Flying is considered the safest way to travel, unfortunately now and again a flight gets delayed or cancelled. This is of course something nobody likes. Not the airline and most definitely not the passenger. Under the new rules, passengers are entitled to automatic refunds for flights that are canceled, significantly delayed, or experience a “significant change” for any reason—including “uncontrollable” factors such as the weather. 

With Pega’s software, airlines can allow their passengers to no longer have to wait weeks to hear back from their airline, they will know it right away! By building your claims process on Pega’s Low-Code Pega Platform and use the out of the box capabilities and integrations, the claims case will be STP when the claims request meets the right criteria. Instead of waiting weeks to hear back, the passenger will know within seconds. No longer do the agents need to analyze every claim, with Pega, your emails and attachments will be analyzed for you and the content will be transferred into a case. Only when a claim exceeds the policy or needs extra care, the claim case will be routed to the right Claims Handler for further inspection. This allows the airline to save tons of hours and let Claims Handlers focus on cases which actually do need their attention. 

To make this possible, Pega integrates with Fisent’s BizAI. After the receipt is uploaded, Pega calls BizAI via an API for the receipts and case data to be processed. BizAI returns critical information into the Pega case workflow. Thanks to BizAI, we now know the classification and the itemization of the receipts which allows us to act accordingly. All within seconds. 

At Pega we deliver amazing experiences at scale with AI-powered workflows. Let us help you streamline your operations, improve customer experience, and accelerate business growth.

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