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Pega Vision & Technology

We love software. It’s the lifeblood of business. It can transform customers into loyal fans. It can turn employees into productivity ninjas. It can make you a master of change and a disrupter of markets. But today’s enterprise can’t run on software designed for yesterday’s small or mid-size business – you need software built for your scale and complexity. That’s what we do.

Pega Vision & Technology

We’re on a mission to change the way the world builds software.

We love software. It’s the lifeblood of business. It can transform customers into loyal fans. It can turn employees into productivity ninjas. It can make you a master of change and a disrupter of markets. But today’s enterprise can’t run on software designed for yesterday’s small or mid-size business – you need software built for your scale and complexity. That’s what we do.

When I started Pega, it was with the vision that we could create a visual language to enable business people to more directly instruct the computer how they wanted things to work.

Alan Trefler Founder and CEO

Software That Writes Your Software™

Stop coding. Start designing.

Traditional software development – the way you work today – is broken. It’s slow. It’s expensive. It fails to deliver.

There’s a better way.

With Pega, engineers don’t “code” apps – business and IT design software together using groundbreaking visual tools. No requirements docs or spec sheets that nobody ever reads – you capture everything directly in Pega’s visual models.

Once you design it, Pega automatically generates the software. Tunes the software. Future-proofs the software. Automatically implements that fancy Javascript library your UX guru is rambling on about.

This goes way beyond low code. This is software for the post-code world.

Apps built in Pega go live 6.4x faster than coded apps. Change in Pega is 8x faster. Your world is changing faster than ever. It’s time to change the way you build, deploy, and evolve your software.

Whiteboard Video | 2:43

How Pega Helps Businesses Directly Capture Objectives

With the Pega Platform, you capture the policies and procedures that define your business in the model.

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How Pega Delivers Next Best Action Across Channels

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Real-Time Intelligence and Next Best Action

Proven AI. Laser-focused on customer engagement.

Awesome customer engagement means delivering best-in-class experiences that boost your bottom line. Personalized for the customer. In the moment. Optimized for your business. Smart. Fast. Everywhere.

These benefits aren’t theoretical. AI should be more than just a cartoon and a marketing pitch. We build battle-tested AI technology that lets you take the right action at every interaction by crunching millions of data points in real time. Make an offer. Initiate a retention plan. Predict a problem before it happens. Take the next best action for your customer and your business.

Pega learns on the fly, no data scientists required. And we work across all channels, so you can deliver next best actions everywhere. On the web. In a store. Mobile. Chatbots. Some crazy tech that hasn’t been invented yet. Your customer will be there. With Pega, you can be there, too.

I always hated the term ‘workflow.’ I always thought it should be ‘work-do.'

Alan Trefler

End to End Automation

Software that gets work done. Period.

We get it. Bots are cool. But robotic automation alone won’t transform your company. End-to-end automation will.

To start, you need to step into your customers’ shoes and understand the outcomes they want. Work backwards from there. What needs to be done? Who needs to be involved? What silos need to be smashed?

Pega’s award-winning digital automation is your secret weapon for getting work done. We start with case management. Cases are outcome-driven, like an order to be fulfilled or a new account to be opened. They integrate across systems, automatically pulling in the data you need. They bring together AI, BPM, and our unified robotics to automate everything from simple tasks to unpredictable processes. So not only can you think end-to-end, you can work that way, too.

Seamless Omni-Channel Interactions

Build for the channel-less world

Your customers don’t think about channels. They care about convenience and superior service. It’s up to you to make switching channels and devices seamless and painless, while keeping their experience consistent.

You won’t become omni-channel by adding more channels. Instead, focus on the context of who the customer is and what they’re trying to do. Then recommend the next best action consistently, everywhere. Pega’s case management capabilities allow customer context to be stored centrally and retrieved automatically. And our AI can leverage that context in real time across channels to help you make the right decisions.

Once that’s done, you can use Pega Mashup to embed the experience directly into your existing website or mobile app. Or deploy our best-in-class mobile and UX capabilities to build new channels. Or use our rich set of APIs to plug into your existing chatbots or interactive voice response.

That’s how you become omni-channel for real.

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Learn how to build for any channel, anywhere.

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Whiteboard Video

Build a Chatbot

Build consistent experiences that connect to AI-powered channels.

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The fastest way to inject intelligence and automation into your channels.

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Multi-dimensional Power

Start-up speed. Enterprise power.

You want fast? We got fast. But for the enterprise, fast isn’t enough. You need security, stability, and the power to tackle complexity.

We build for speed and scale. We eat complexity for breakfast. We solve the hard problems that other software can’t touch. Our patented architecture matches the dimensions of your enterprise, so you can scale endlessly, effortlessly, and efficiently.

Pega designed our technology from the ground up to manage the complexities of a multi-dimensional business. We capture the variations for each dimension in a patented architecture called Situational Layer Cake (we know it sounds funny, but the results speak for themselves). Everything built in Pega – processes, rules, AI, data models, UI – is organized into layers. You can roll out new products, regions or channels without copying or recoding the application, maximizing reuse while giving business owners control.

Our DNA is driving rapid transformation that goes wide and deep across global organizations, so even if you start small, rest assured Pega can scale to the size of your vision.

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Pega's Patented Architecture

Learn how Pega's Situational Layer Cake enables organizations to differentiate, specialize, and reuse their applications.

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Cloud Choice

Watch how Pega combines the speed of the cloud with flexibility and control for your business demands.

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Cloud Choice

Deploy anywhere, without lock-in

Many clouds are built on architecture designed a dozen years ago for companies 20 times smaller than yours. You start fast, then find out your app won’t scale to meet the security and data demands of the enterprise.

We know cloud isn’t “one size fits all,” so with Pega you have the flexibility to build the model that works for you.

  • For the fastest ROI, run Pega Cloud, powered by modern Amazon Web Services (AWS) infrastructure and a certified, global operations team
  • For maximum control and connectivity, deploy a cloud you manage and keep your applications close to your existing systems
  • If you have existing partnerships, deploy on their clouds

Whatever you decide, you aren’t locked in. You can move from one to the other. Start development on Pega Cloud and deploy on premise. Mix and match with different applications and different needs, and deploy on different clouds. The choice is yours.

Unified Technology

Avoid death by “Frankenstack”

Be afraid of companies that have acquired their way to greatness. These “Frankenstacks” – and “Frankenclouds” – make you wire different pieces together, not unlike a certain well-known monster. They’re brittle, unable to scale, and so complicated that change becomes impossible.

At Pega, we’re obsessed with being unified. Our mobility, real-time AI, robotic automation, BPM, and case management are best in breed – go ask the analysts. But we didn’t cobble this together from pieces of dead companies. We built it from the ground up on a unified, enterprise-ready architecture.

When you don’t have to waste time fearing the Frankenstack, you can focus on stuff that matters. Design awesome customer experiences. Automate your most complicated processes. Innovate in ways that disrupt the market.

There’s nothing scary about that.

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Unified Platform

Learn how Pega’s unified platform delivers industry-leading capabilities in a single engine.

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Unified Approach | 3:16

Lessons from Mother Trefler

Watch young Alan and Leon Trefler learn a life lesson about the unnecessary complexity of stack solutions.

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Analyst Reports

Pega Ranked a Leader

Pega software earns high marks in CRM applications and BPM categories – in a single unified platform.

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