Get to know Pega Workforce Intelligence
Get actionable insights into how work gets done
Hidden inefficiencies can add up to a dramatic impact on your bottom line. Use data visualization tools to see how employees really spend their days and pinpoint specific areas for improvement.
Track application effectiveness
Wait Time Analysis shows you what applications are being used and how well they are performing. Not only that, but it tells you how effectively your employees are using those applications. If there’s an inefficiency in your team’s application usage, you won’t be flipping desks over to find it.
Coach effectively with data
Your team members need ongoing coaching, not just at arbitrary points on the calendar. Use data to inform and tailor feedback at a personal and contextual level by drilling into individual performances and helping employees grow in a timely manner.
Putting Pega Workforce Intelligence to work
Link Asset Services shares their approach to maximizing impact and improving employee productivity.
AI That Augments: Unleash Performance with WFI
Link Asset Services and Radial describe their journeys to value with Workforce Intelligence.
Telecom Customer Care Center Saves $18 Million
"With robotic automation, we realized significant annual savings, reduced average handle time and minimized training requirements for our CSRs."
"AI is the most transformative technology since the dawn of the information age... giving us new ways to create agility inside business processes."
Contact Center Boosts Agent Productivity by 15%
Multi-national healthcare and medical device company increases agent productivity by 15% with Pega Robotic Automation.
See how Pega can help your business
Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.