Get to know Pega Workforce Intelligence
Get actionable insights into how work gets done
Hidden inefficiencies can add up to a dramatic impact on your bottom line. Use data visualization tools to see how employees really spend their days and pinpoint specific areas for improvement.
Track application effectiveness
Wait Time Analysis shows you what applications are being used and how well they are performing. Not only that, but it tells you how effectively your employees are using those applications. If there’s an inefficiency in your team’s application usage, you won’t be flipping desks over to find it.
Coach effectively with data
Your team members need ongoing coaching, not just at arbitrary points on the calendar. Use data to inform and tailor feedback at a personal and contextual level by drilling into individual performances and helping employees grow in a timely manner.
Putting Pega Workforce Intelligence to work
Link Asset Services shares their approach to maximizing impact and improving employee productivity.
Link Market Services optimizes employee efficiency
"By understanding our business much better, we were able to target the implementation of automations that hit our customer needs, our employee needs, and gave us the biggest wins."
"AI is the most transformative technology since the dawn of the information age... giving us new ways to create agility inside business processes."
Contact Center Boosts Agent Productivity by 15%
Multi-national healthcare and medical device company increases agent productivity by 15% with Pega Robotic Automation.