We have a metric here at signature. We feel that we have about 100 and 90s to really leave an impact on the guest experience, and we make sure that everything we do from the facility, the level of service we get from our agents, as well as the systems that we put in place, can really serve and satisfy the guest experience. Pre-Pega there was a lot of paperwork. There's a lot of different pieces of paper running around for different services. We actually still receive faxes from some of our guests having a fax, having an email, having somebody call on the phone.
All this information was kind of disjointed and written down on notepads. The guest is very well aware now. Customers are more aware of the level of service they should expect in the industry. And when you are chasing paper, you're missing opportunities. That's where Pega comes into play as a platform. It provides a level of orchestration that allows us to do the things we do in a more streamlined manner, and having the right visibility or the ability for all these services.
All this information is provided seamlessly on one screen, and they have enough time to engage the guests so they don't have to fetch data. We've got workflows created. We have the customer 360 information that's on every screen, so they can see the preferences, they can see the history. When have they been here before? Having that information available so that when the guest comes in, there's no questions, no repeating what they wanted.
It's just a smooth experience for them. What you see now with the new stream of guest experience service reps that are coming in that are joining our company, you can feel the confidence they have more time to enjoy the presence of the guest. We're a global organization, 220 plus locations around the world. The company continues to grow. So as we would buy other locations or move into different markets, that makes it disjointed on the back end because now we've got every country using a different system.
