Video
PegaWorld iNspire 2022: You Had Me at Hello: Simplifying the Agent Experience with Pega Voice AI and Messaging AI
Meet your new AI-powered co-pilot! Agents need a new generation of technology that takes the heavy lifting away and guides agents at every step – and it’s here. Join this session to learn how Pega Voice AI and Messaging AI can support your agents in every live interaction, recommending cases, automatically entering data, surfacing real-time knowledge, and even ensuring script adherence – for an all new agent experience and greater customer outcomes.
Product Area: Customer Service
Solution Area: Customer Service
Topic: Customer Service
Topic: PegaWorld
Tags
Related Resources
Unleash the power of AI innovation
Learn about enterprise AI and how it'll drive the future of business outcomes.
Why Pega?
Uniquely powerful software isn’t the only thing that sets us apart.